The event brought together leaders across Australian business to talk about identity in two key arenas: workforce and customer experience.
On the customer side, ThunderLabs’ Identity Lead, Mike Gamble, joined Cochlear on stage.
They unpacked how a 40-year-old Australian success story consolidated its global identity systems, implemented and delivered by ThunderLabs on the Auth0 platform.
Photo: Identity Lead Mike Gamble with the team from Cochlear.
In the morning session, Okta’s VP Presales out of Singapore, Stephanie Barnett, shared some thought-provoking statistics:
The average corporate user will engage up to 90 applications over the course of their workweek, and have on average 7.2 social media accounts.
In other words: Identity is everywhere. Technology is siloed. Security is patchy. Experience is inconsistent. And that’s where businesses get stuck and where most identity programs fail.
Fragmentation is the silent threat.
GETTING THE BALANCE RIGHT FOR THE USER
Stephanie put up one slide that really struck home and is in fact the name of this article.
How do you address the challenge of siloed technology, limited security visibility, and inconsistent experiences across multiple touchpoints?
At ThunderLabs, we’ve long believed that great customer experience (CX) strikes a balance: airtight security behind the scenes, and a front door so intuitive and compelling, it becomes a selling point. Security matters not just for your users — but for your business, too. Especially when your website is exposed the wild unknown of the Internet.
The first box in the slide, Technology, is also where ThunderLabs come in with its digital transformation superpower. We’ve transformed hundreds of businesses from aging infrastructure to the latest maintainable front- and back-ends. For some clients, the trigger is urgent: legacy CRM and ERP systems are hitting end-of-life, and migration is no longer optional.
We call the combination of security and user experience Secure CX — Secure Customer Experiences. Identity solutions aren’t one-size-fits-all. Each sector has unique users, behaviours, expectations, and security requirements, and whether you’re in finance, education, health, or not-for-profit, ThunderLabs builds identity experiences designed around the specific people you serve.
When transformation is part of the brief, we take Secure CX a step further, turning it into a SecurePortal: a branded, secure entry point that offers smooth sign-up and login, personalised access through fine-grained authorisation, audit-ready logging, and support across platforms. It’s not just safe and compliant. It’s so seamless, it becomes part of your competitive edge.
WE ARE THUNDERLABS. WE IMPLEMENT AUTH0.
Our delivery teams were using Auth0 before it was part of Okta, so it was a natural choice to officially get behind the product as their partner in the APJ region.
Auth0 provides:
- Seamless and Secure Identity Management: Auth0 offers robust authentication and authorisation solutions that meet high security and compliance standards, helping businesses protect user data with minimal friction and compelling customer experiences.
- Developer-Friendly and Extensible: Built for developers, Auth0 provides flexible SDKs, APIs, and pre-built integrations that enable quick implementation and easy customisation of login, SSO, MFA, and more.
- Scalable for Any Application: Whether for startups or large enterprises, Auth0 scales effortlessly to handle millions of users while supporting a wide variety of identity use cases in B2C, B2B, and B2E.
TALK TO US. WE INNOVATE DELIVERY ITSELF.
Across countless projects, we’ve refined our delivery model to flex with your timelines, team structure, and budget. Whether you need targeted expertise, a high-impact strike team, or a fully managed project squad, we build around what works best for you.
And because identity and cybersecurity are only as strong as the people behind them, our recruitment arm sources the top onshore talent in authentication, access management, and secure system design, ready to plug into your environment from day one.
Talk to Mike Gamble about Auth0 and “defragging” your identity and digital offering experience.
Mike Gamble, Identity Lead at ThunderLabs
Mike Gamble leads cybersecurity and identity management at ThunderLabs, with a focus on Identity Access and Management and Security Standards Compliance. He and his team build secure digital assets that prioritise customer experience. Make ThunderLabs your onshore Okta partner for customer identity.
